When a tenant reports that a repair is needed or we discover the need for a repair during one of our frequent property inspections, we first determine the possible cause. Next, we determine which party is responsible. If the tenant caused the damage then they will be billed for the cost to repair automatically as part of their monthly rent bill. If there is a repair need due to normal wear and tear then we will coordinate the repair and pay for it out of the owner’s account. The owner will receive a final copy of all invoices paid with their monthly statement.